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PNG/ITCTA
Grading Survey Results
PNG,
(Professional Numismatists Guild) and ICTA, (Industry Council for
Tangible Assets) each sent a survey to its professional members
during August 2002. The survey asked respondents to give their
opinions, on a scale of 1-10, of each of seven grading services
with respect to 11 criteria, from grading accuracy to customer
service. The survey was sent to over 300 people, and 151 responses
were received prior to the close of the survey (September 16).
Not all respondents responded with respect to all seven grading
services, and some did not respond with respect to all 11
criteria. Other responses were not counted because the respondents
responded affirmatively to PNG/ICTA's request that they disclose
any ownership or other affiliations they might have with
particular grading services, or because PNG was otherwise aware of
an affiliation.
The results were tabulated by PNG, and are presented both with
respect to each individual criterion, and also overall based upon
weighting factors established by PNG/ICTA (and disclosed in
advance to respondents). PNG retains copies of all survey
responses, and originals are being held by PNG's Legal Counsel.
The survey results are being published solely as a service to the
numismatic marketplace, particularly members of the public who buy
coins, and the results do not necessarily reflect the views of PNG
or ICTA, or any particular PNG or ICTA member, with respect to any
particular grading service(s).
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Unacceptable:
Poor:
Average:
Superior:
Outstanding: |
0-1
2-3
4-6
7-8
9-10 |
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Criteria |
Unacceptable |
Poor |
Average |
Superior |
Outstanding |
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Grading Accuracy (MS&PR 60 +) |
ACG
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PCI, SEGS
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ANACS, ICG
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NGC, PCGS
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Grading Accuracy
(AG-3 to AU-58) |
ACG |
PCI, SEGS |
ANACS, ICG |
NGC, PCGS |
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Ability to detect Altered, Repaired, Damaged, Cleaned and
Couterfeits |
ACG |
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ICG, PCI, SEGS |
NGC, PCGS |
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Accuracy of all Attributions |
ACG |
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ANACS, ICG, PCI, SEGS |
NGC, PCGS |
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Grading Guarantees |
ACG |
PCI, SEGS |
ANACS, ICG |
NGC, PCGS |
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General Marketability |
ACG |
PCI, SEGS |
ANACS, ICG |
NGC, PCGS |
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Availability of Pricing Information |
ACG |
PCI, SEGS |
ANACS, ICG |
NGC, PCGS |
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Customer Service (Phone, Print & Internet) |
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ACG |
ANACS, ICG, PCI, SEGS |
NGC, PCGS |
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Cost
for Service Provided |
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ACG |
ANACS, ICG, NGC, PCGS, PCI, SEGS |
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Turnaround Time |
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ACG, ANACS, ICG, PCGS, PCI, SEGS |
NGC |
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Quality of Certified Holder |
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ACG |
ANACS, ICG, PCI, SEGS |
NCG, PCGS |
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WEIGHTED RESULTS |
ACG |
PCI, SEGS |
ANACS, ICG |
NGC, PCGS |
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