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PNG/ITCTA
Grading Survey Results

PNG, (Professional Numismatists Guild) and ICTA, (Industry Council for Tangible Assets) each sent a survey to its professional members during August 2002. The survey asked respondents to give their opinions, on a scale of 1-10, of each of seven grading services with respect to 11 criteria, from grading accuracy to customer service. The survey was sent to over 300 people, and 151 responses were received prior to the close of the survey (September 16).

Not all respondents responded with respect to all seven grading services, and some did not respond with respect to all 11 criteria. Other responses were not counted because the respondents responded affirmatively to PNG/ICTA's request that they disclose any ownership or other affiliations they might have with particular grading services, or because PNG was otherwise aware of an affiliation.

The results were tabulated by PNG, and are presented both with respect to each individual criterion, and also overall based upon weighting factors established by PNG/ICTA (and disclosed in advance to respondents). PNG retains copies of all survey responses, and originals are being held by PNG's Legal Counsel.

The survey results are being published solely as a service to the numismatic marketplace, particularly members of the public who buy coins, and the results do not necessarily reflect the views of PNG or ICTA, or any particular PNG or ICTA member, with respect to any particular grading service(s).

 
Unacceptable:
Poor:
Average:
Superior:
Outstanding:
0-1
2-3
4-6
7-8
9-10
       
Criteria Unacceptable Poor Average Superior Outstanding
Grading Accuracy (MS&PR 60 +) ACG
 
PCI, SEGS
 
ANACS, ICG
 
NGC, PCGS

 
 
Grading Accuracy
(AG-3 to AU-58)
ACG PCI, SEGS ANACS, ICG NGC, PCGS  
Ability to detect Altered, Repaired, Damaged, Cleaned and Couterfeits ACG   ICG, PCI, SEGS NGC, PCGS  
Accuracy of all Attributions ACG   ANACS, ICG, PCI, SEGS NGC, PCGS  
Grading Guarantees ACG PCI, SEGS ANACS, ICG NGC, PCGS  
General Marketability ACG PCI, SEGS ANACS, ICG NGC, PCGS  
Availability of Pricing Information ACG PCI, SEGS ANACS, ICG NGC, PCGS  
Customer Service (Phone, Print & Internet)   ACG ANACS, ICG, PCI, SEGS NGC, PCGS  
Cost for Service Provided   ACG ANACS, ICG, NGC, PCGS, PCI, SEGS    
Turnaround Time     ACG, ANACS, ICG, PCGS, PCI, SEGS NGC  
Quality of Certified Holder   ACG ANACS, ICG, PCI, SEGS NCG, PCGS  
WEIGHTED RESULTS ACG PCI, SEGS ANACS, ICG NGC, PCGS  

 



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